Refund Policy

Our Refund Policy was last updated on October 10, 2026.

You can use Qenot free, for as long as you like, before paying anything. The Free plan has every feature except research, needs no card, and has no time limit. Because you can try it before you pay, payments are not refundable except as set out below.

When you can get a refund

• Where the law gives you one. Nothing in this policy takes away a right to a refund that the law gives you. If you are in the European Union or the United Kingdom, you have a right to cancel an online purchase within 14 days; where that right applies to your purchase, we refund it. The same goes for any other consumer law that applies where you live.
• If the service doesn't work as described and we can't fix it.
• If we close your account without cause, or discontinue Qenot: we refund the unused part of your current period automatically. You do not have to ask.

Timeframes

• Ask within 14 days of the payment where the 14-day right to cancel applies.
• We reply to every request within 2 business days.
• An approved refund is issued by Dodo Payments, our merchant of record, and usually reaches your card within 5–10 business days, depending on your bank.

How to ask

Email support@qenot.com from the address on your account, and say which payment it is about. When we refund a payment, we also end the plan it paid for.

What isn't refunded

• Payments for a plan, the first one and every renewal, once the period has started, outside the cases above. Cancelling stops the next renewal, and you keep full access until the end of the period you have paid for.
• Extra usage. If we do refund a pack where the law requires, the unused part of it is removed.
• Accounts closed for breaching our terms, such as abuse or resale.

Questions? Email support@qenot.com.